FREE DELIVERY for all UK orders over £60*. For orders below £60 our standard shipping cost is from only £3.95 for anywhere in the UK.
You will receive an email to tell you when your order has been dispatched. Most standard orders are dispatched the same day by 2nd class post and are received within 24-72 hours. A signature may be required.
In the unlikely event that your parcel has not arrived within 14 days please email only remembering to include your order number. Please note that Royal Mail are unable to track parcels until 14 days after the dispatch date.
You can upgrade to Next Day Delivery by phoning 01202 681801 but it is only available if you phone before 1pm.
Our timed delivery services cover most of the UK mainland but will not be guaranteed to Northern Ireland, Scottish Highlands and Islands and other parts of the UK. Normally it will take a further 24 hours for deliveries in these areas. Please contact us if you require further information.
If the cost or weight of your order is greater than that allowed for a particular service you will see a message asking you to contact us so that we can work out the most effective method of delivering your order to you.
Postage outside of UK
Outside of the UK postage is calculated automatically for you at checkout based on the weight of your order. The postage cost for overseas orders will be from £9.95. If the cost or weight of your order is greater than that allowed for a particular service you will see a message asking you to contact us so that we can work out the most effective method of delivering your order to you.
Outside of the UK orders are sent via Airmail and delivery times vary from country to country. Please contact us for the most up to date delivery timescales.
Any Free delivery offer is made on condition that you do not return or cancel the goods you order, other than to replace faulty goods. If you return goods that attracted free delivery on the original order a full postage charge may be deducted from any refund due if you go below the minimum order value or return an item that was linked to a free postage offer. This does not affect your statutory rights.
Your order will be sent to you in a sturdy plastic envelope which, if opened carefully, can be reused. We keep to a minimum the amount of packaging and paper work that we send through the post but along with your order you should expect to receive a paper invoice with an adhesive return address label that you can use when returning items to us.
Should your order fall below the £60 required for the Free UK Delivery offer either before or after dispatch, due to a cancellation or return of an item, the cost of £3.95 will be deducted from your refund as the order no longer qualifies for the special offer.